Refund and Return Policy of Royal Arabian Mandi Restaurant
Royal Arabian Mandi Restaurant
Al Maktoum Rd, Near Union Metro Station, Al Rigga, Dubai, UAE
Phone: +971 4 234 0093
At Royal Arabian Mandi Restaurant, your satisfaction matters. We serve authentic Arabic and Persian cuisine with the highest quality. Please read our refund and return policy carefully below.
1. Dine-In Orders
- No refunds after food is served and consumed (fully or partially), unless:
- There is a food safety or hygiene issue
- You received the wrong item
- There was a significant service delay or error
- Any concerns must be raised immediately with our staff or manager.
2. Delivery & Takeaway Orders
- If your order is incorrect, incomplete, spoiled, or unsatisfactory, please call us within 30 minutes of delivery.
- We may offer:
- A replacement item
- A discount on your next order
- A partial or full refund (based on issue)
- Refunds are processed to the original payment method within 5–7 business days.
3. Conditions for Refund/Replacement
- The food item should not be completely consumed.
- Photo evidence may be requested for packaging or quality issues.
- All refund decisions are subject to management approval.
4. No Refund Scenarios
- Change of mind after placing the order
- Order placed by mistake and already prepared
- Incorrect address or customer not available at delivery
5. Contact Us
If you have questions, please contact us:
Royal Arabian Mandi Restaurant
Al Maktoum Rd, Near Union Metro Station, Al Rigga, Dubai, UAE
Phone: +971 4 234 0093